Return of sky q box

[Hazim]

I have returned my sky q box via the royal mail on the 20/ 11/ 2025, and i haven't received any confirmation from sky yet.

[Daniel0210]

@Hazim 

Are Sky chasing you for it?

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[caesarome]

@Hazim 

Im not sure you do get confirmation that it has arrived. Sometimes you might get a thanks email when returning it but that apart the only time you would hear from them is if they believe (even wrongly) that you have not returned it.