Return of sky equipment

[Den58]

We are having problems with sky sending messages asking us to return equipment which we've already done and had a message when it was scanned at post office to say it was being returned. How can we check 

[Daniel0210]

@Den58 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[caesarome]

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@Den58 wrote:

had a message when it was scanned at post office to say it was being returned. How can we check 

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If you got a receipt when sending it off you should be able to track it online so you should be able to see where it is now.