Return of equipment

[Torque]

I returned my Sky Q box, mini hub etc on July 1st.

I received a msg saying they received the eqipment on July 9th.

Im now getting emails saying they still havent received the equioment and theyre going to charge me.

Is there an email address I can use to send proof of postage etc ?

Thanks

[Lisa-P1987]

Hi there @Torque , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Daniel0210]

@Torque 

Sky don't use email for general communication but to see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014