Return of equipment

[Formercustomer]

Equipnereturned and acknowledged as received by email, 17/04/25.

still getting emails saying not received.

No viable option to inform Sky of the error. 

[Daniel0210]

@Formercustomer 
Have you kept your proof of posting / tracking information / that email from Sky confirming the package is with the courier?

We can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Formercustomer]

Yes, I have kept the emails.

i no longer have the account so I can't sign in to anything. 

[Formercustomer]

Happy to engage in a chat with Sky. 

[caesarome]

@Formercustomer 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.