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Discussion topic: Return equipment - no packaging

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This message was authored by: OysterBody

Return equipment - no packaging

Hi,

Moved to Stream mid December and keep getting emails about returning equipment and threats about being charged. Sky has not sent out the packaging promised and the bot doesn't get me very far. My account says that I have "no outstanding orders".

 

Deadline is 2 weeks away, so I need it soon. 

 

What should I do?

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This message was authored by: caesarome

Re: Return equipment - no packaging

Posted by a Superuser, not a Sky employee. Find out more

@OysterBody 

As you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

 

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