Discussion topic: Return equipment - no packaging
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Message posted on 21 Jan 2026 09:36 PM
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Return equipment - no packaging
Hi,
Moved to Stream mid December and keep getting emails about returning equipment and threats about being charged. Sky has not sent out the packaging promised and the bot doesn't get me very far. My account says that I have "no outstanding orders".
Deadline is 2 weeks away, so I need it soon.
What should I do?
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Message posted on 21 Jan 2026 10:07 PM
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Re: Return equipment - no packaging
As you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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