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Discussion topic: Restrictions

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This message was authored by: Mcfarlane30

Message posted on ‎06 Jan 2026 08:38 AM

Restrictions

I need help to lift my tv steaming restrictions untill the 15th when  I get paid 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎06 Jan 2026 10:15 AM

Re: Restrictions

Posted by a Superuser, not a Sky employee. Find out more
@Mcfarlane30 wrote:

I need help to lift my tv steaming restrictions untill the 15th when  I get paid 

Hi @Mcfarlane30 unfortunately if your services have been restricted due to missing a payment, Sky won't reinstate the service until your have paid them what you owe and also resetup up your monthly payment method ( which typically automatically gets removed from your Sky account whe your services get restricted).

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This message was authored by: mikealanr

Message posted on ‎06 Jan 2026 10:20 AM

Re: Restrictions

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mcfarlane30 

 

Sky will not reinstate services until missing payments have been made, cleared their account and a new continuous payment method has been applied to your account:

 

See: https://www.sky.com/help/your-account/account-my-bills-and-payments/difficulty-paying/difficulty-pay...

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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