Restriction

[Jodiem09]

Hello, my partner called up last week and explained about paying on 20th as we’ve had some financial difficulties and we was told that it was fine and our account won’t get cut off but it has been cut off and now I have no WiFi.

[Daniel0210 · Accepted solution]

@Jodiem09 

You were given bad advice. It's automated and agents can't stop it.

If your services are already restricted that will only be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this all calls to Sky will only prompt you to pay.

If your payment is two weeks or more overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/