Restricted account

[Etaylor99]

Hi!

My sky tv services have been restricted as I was unable to pay my sky tv bill this month due to circumstances and they are saying I have to pay the full amount of £45 so they can reinstate, however i don't get paid until the 30th September and have 2 children!

Is there any way I can speak to someone who works for Sky without calling?

When i call it just says I have to make a payment. I'm struggling!

Thank you

[Daniel0210]

@Etaylor99 
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription.

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/