Restricted account

[TAJ1]

My account was restricted I have paid the amount they have requested and set up my direct debit - still restricted 

what do I do can't speak to anyone because my account is restricted?????

[Daniel0210]

@TAJ1 

If your services are restricted you need to wait for the payment to clear into Skys account. If your payment was more than two weeks overdue you'll need to pay the next bill as well. 

[TAJ1]

I have paid the last bill plus this one

[Daniel0210 · Accepted solution]

@TAJ1 

Are your services restricted (ie; TV, broadband, phone etc) or just access to your account? 

[MarkGoldsmith]

Also when did you make the payment? The restrictions won't be lifted immediately as time is required for the payment to clear into Skys account and for your accounts status to then be updated as no longer being in arrears.

[TAJ1]

I made the payments last night round 7pm how l long does it normally take? 

[MarkGoldsmith]

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@TAJ1 wrote:

I made the payments last night round 7pm how l long does it normally take? 

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I don't know for sure but I'd say always allow 24 hours for the payment to clear.

You may need to setup a new continuous payment method on your account as well.

Does your bill in your Sky account now have the status as paid?

[TAJ1]

Thank you 

I have paid the outstanding amount & this month as well as set up my direct debit 

How do I get this escalated to Sky please?

first time I've done this on here 

[Daniel0210]

@TAJ1 

The escalation process used on the forums won't work for restricted services. You could try calling Sky from a phone number not associated with your account or by withholding your number but you may be blocked once you are asked for your account number. 

What Sky services do you have? Are the services themselves restricted?

[TAJ1]

Thanks Daniel 

One of Sky reps has got back to me so it's all sorted 🙂