Restoring WiFi

[Nate9]

Hello,

I have an issue,

I paid for my wifi in full on 7th July. There is saying there is an amount due on my account but I've already paid it and I don't pay it until 7th of august. 
how can I talk with an real person to discuss why they charged me more and can they extend it to the 7th.

thanks

[Mark39]

You should have a direct debit or automated monthly card payment in place. If you made a manual payment, it's likely to be showing on your Sky account as a credit against your next bill leaving your July bill unpaid which is why your services are restricted.

[caesarome]

@Nate9 

Does your account now show that the manual payment you made is a credit ?

[Nate9]

It just says 

wifi : 0.00

superfast: 48.00

but i pay it all together 

[caesarome]

The is just showing what you are being charged, we need to see what the bill total is, as it might show as a credit.