Discussion topic: Restore after services cancelled
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Message posted on 24 Aug 2025 04:32 PM
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Restore after services cancelled
Sky glass I got behind and wasn't able to pay.
I have since paid in full, but unable to reinstate.
says streaming is working but I have services unavailable message.
any advice would be appreciated.
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Message posted on 24 Aug 2025 04:35 PM
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Re: Restore after services cancelled
@CHELSEABABE212005
Sky won’t reinstate services until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.
If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Aug 2025 04:38 PM
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Re: Restore after services cancelled
@CHELSEABABE212005 wrote:
I have since paid in full, but unable to reinstate.
When did you pay this outstanding bill in full and have you set up your payment method again ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Aug 2025 04:52 PM
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Re: Restore after services cancelled
Yes I have paid in full and set up a payment method. But still nothing. I'll wait till Tuesday. TY x
Message posted on 24 Aug 2025 04:57 PM
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Re: Restore after services cancelled
And when did you make this payment and setup your payment method again ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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