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This discussion topic has been answered Discussion topic: Sky haven’t asked me to return my SkyQ box

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This message was authored by: darling412001

Sky haven’t asked me to return my SkyQ box

I recently switched from SkyQ to Sky Stream in April this year. Sky have never asked me to return my SkyQ box. Are they not interested in returning old boxes anymore? I'm worried that if I dump it then they will ask for it back!

Sky Stream
Sony A95K
Sony HT-A9
Hyperoptic FTTP 1.0Gbps

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This message was authored by: caesarome Answer

Re: Sky haven’t asked me to return my SkyQ box

Posted by a Superuser, not a Sky employee. Find out more

@darling412001 

Do not dump it as it is owned by Sky so will need returning.

 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV so as you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: caesarome Answer

Re: Sky haven’t asked me to return my SkyQ box

Posted by a Superuser, not a Sky employee. Find out more

@darling412001 

Do not dump it as it is owned by Sky so will need returning.

 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV so as you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

Reply