Requesting a Cash Refund

[g_p]

Hi, I've had a look on my sky account and I have credit on there after I cancelled my package at the end of last month. I'd like to get a cash refund for this. How do I do this? 

Thanks! 

[Daniel0210]

@g_p 

Firstly, you can't get cash.

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return. 

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. They should be able to refund you within 3-5 WORKING days if your payment method is still active.