Request pause in payments for 3 months

[Farrier1]

Hi, I've just been recently made redundant, I've been a sky customer for over 22 years. Due to this situation, I would find it difficult to continue my monthly payments. I kindly request if it would be possible to pause my payments temporarily for a period of at least 3 months, I'm confident I will be more than able to continue my payments after this period, If not could you please provide any alternative support or reduced payment plan during this time. I would really appreciate your understanding and any assistance you can offer in this difficult situation.

like I mentioned above I've been with you for 22 years and I'd like to stay a loyal customer. 
many thanks in advance 

Dominic Ainsley

[GD1]

@Farrier1  You're not contactimng Sky Customr service by posting here, also Sky won't puase TV, Broadband & Mobile data plans

[MarkGoldsmith]

@Farrier1 Sky only allow payment holidays on devices being paid off under credit agreements, they don't offer that for money owed due to subscription services.

[Daniel0210]

@Farrier1 

There's a payment holiday ~ and it only applies to Sky Glass and Mobile subscriptions.

This link explains it and its limitations (not sim only)

https://www.sky.com/help/articles/sky-payment-holiday. 

And there's a loan extension ~ but again only for Glass or Mobile.

You would have to call Sky to arrange the loan extension, you can't arrange it here or online. It only lets a loan to be extended by 12 months which therefore reduces the monthly payments.

https://www.sky.com/help/articles/sky-loan-term-extension