Request for Billing Statement from closed account

[RBaker]

Hi, can anyone please advise how to request for billing statements from a closed account? I need proofs of residency from 5 years ago. I had been a customer of Sky from 2000 to 2023 and when I moved houses, my new account 'erased' my previous bills. Help!!

[PandJ2020]

If you cannot access them online then you need to make a data access request (Note the timeframes): https://www.sky.com/help/forms/customer-information-request

[RBaker]

Thanks for your response.

I have a current account with them at a different address. When I fill up the form, it only gives me the current account number as option. Is there another way to fill the form out manually?

Thank you.

[MightyQuinn]

Hi @RBaker 

Can you not copy the URL and then Sign out and then Sign in with your other account and then use the copied URL to jump to the form.

[RBaker]

@MightyQuinn, I currently have an account with them at our new address. When I opened/registered for this current account, the details (bills, address, etc) from the previous account have been erased. My login credentials remain the same as previous account.

[MightyQuinn]

Hi @RBaker   Clutching at straws, can you link your old account number to your current log on? https://www.sky.com/help/articles/sky-id-start-new-t1