Renewal issue

[Latty22828282]

Hello. I had access to our renewal options yesterday but I upgraded our broadband first. Now when I try to go into my renewal options it says there is a technical error and I can't access it any more. My renewal is due at the end of this week and I really want to get it sorted.

[caesarome]

@Latty22828282 

Give Sky a call as you might find that offer you something that can match or even beat anything online.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Latty22828282]

Thanks. But I had access to my renewal options yesterday with fairly decent discounts. I'd just like to get access back to it. 

I upgraded the broadband and now I can't see my tv renewal offers. 

My new broadband is supposed to go live today but we haven't had any confirmation text

[caesarome]

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@Latty22828282 wrote:

Thanks. But I had access to my renewal options yesterday with fairly decent discounts. I'd just like to get access back to it. 

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In that case you will just have to keep trying to see if it works...

[Latty22828282]

Thank you. I will keep trying. Hopefully it will magically appear again 😆

[Mark39]

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@Latty22828282 wrote:
Hello. I had access to our renewal options yesterday but I upgraded our broadband first. 

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I suspect that's the cause. The renewal proposition may have changed because of the change,in your subscription.

[Latty22828282]

Yeah I thought it might be that. I really just wanted to renew the tv package before the end of the week. Looks like I may have to phone up, I was trying to avoid that 😆

[Mark39]

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@Latty22828282 wrote:

Looks like I may have to phone up, I was trying to avoid that 😆

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I think so too, I'm afraid.

[Latty22828282]

Thank you both for your advice 😊