Remaining costs for BT broadband?

[Mikeaustin2558]

I was told Sky would cover all remaining termination costs on my BT account if I took the Sky Steaming offer, which I did.

I am now receiving texts from BT asking me to pay the termination cost. I hope that Sky are dealing with the payment as I am not happy with this.

[MarkGoldsmith]

@Mikeaustin2558 that isn't how it works. You have to pay the bill and. Sky have a credit switching scheme where they will credit your account with up to £100 for Broadband adn up to £100 for TV to cover the cost of early termination charges. The scheme and process is all explained here: https://www.sky.com/help/articles/switching-credit-offer

[Mikeaustin2558]

That is not what was agreed when signing up. I asked the question numerous times and given the same answer, Sky would cover all costs on switching over.

[PandJ2020]

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@Mikeaustin2558 wrote:

That is not what was agreed when signing up. I asked the question numerous times and given the same answer, Sky would cover all costs on switching over.

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Regardless that's not how it works.  The process has been posted above.

[TimmyBGood]

@Mikeaustin2558 

'cover' (their word) is not the same as 'deal with' (your phrase)

The sum claimed (up to the limits given above) is 'covered' by a Sky account credit, but it's the customer who has to do the legwork: Sky simply isn't permitted to talk to BT on your behalf for billing matters.