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Discussion topic: Reinstating

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Telgaz
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Reinstating

‎31 Oct 2023 02:12 AM

Right I have paid the bill set up new payment for sky yet still blocked what do I do. 

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Daniel0210
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Re: Reinstating

‎31 Oct 2023 05:23 AM

Posted by a Superuser, not a Sky employee. Find out more

@Telgaz 
If your payment is two or more weeks overdue you will need to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. 


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Telgaz
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Re: Reinstating

‎31 Oct 2023 10:25 AM

I've cleared all the payments and put new payment details on still blocked getting pretty fed up now 

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Daniel0210
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Re: Reinstating

‎31 Oct 2023 10:33 AM

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@Telgaz 

Then hopefully it should clear into Skys account sometime today. We can't do anything to quicken the process. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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caesarome
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Re: Reinstating

‎31 Oct 2023 10:34 AM

Posted by a Superuser, not a Sky employee. Find out more

When did you make this payment because if it was today you need to give a while for it to be cleared by the banks as it doesn't happen straight away.

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Telgaz
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Re: Reinstating

‎31 Oct 2023 11:45 AM

Yesterday at three

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Mark39
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Re: Reinstating

‎31 Oct 2023 01:11 PM

Posted by a Superuser, not a Sky employee. Find out more

How overdue was your bill?

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Telgaz
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Re: Reinstating

‎31 Oct 2023 01:14 PM

It's not they made a mistake and put it in broadband account refunded back paid it yesterday in proper place 

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