Reinstate service

[Reema2024]

I had my services on freeze as I have arrears due to a unexpected financial difficulty, I'd like to set up a payment plan and for services to be reinstated as soon as possible as my daughter has exams to revise for

[Daniel0210 · Accepted solution]

@Reema2024 
If your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[caesarome]

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@Reema2024 wrote:

I'd like to set up a payment plan 

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This isn't something that Sky will do as you will have to pay what you owe in full before your services will be restored.