Reimbursement

[ABW1]

I’ve returned the sky router and cable over a month ago but still have not received the refund for the 46 GBP over paid at the end of April (as the contract finished, I which I assumed was to make sure you returned the broadband box)

If this can be rectified as soon as able that would be much appreciated.

[GD1]

@ABW1  Is the credit showing on the account?  Is there also a payment method left in place to allow the refund?

If yes to both we can ask the Community Messaging Team to pick up your request.

[Mark39]

Is your Sky account in credit?

[ABW1]

Thanks for the quick reply.

Yes it is showing £46 in credit and I have left the direct debit active to allow the refund.

[caesarome]

@ABW1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[ABW1]

Many thanks for your help 

[pmdav]

Hi There,

I also have credit in my account of 49.20 and direct debit is still in place.

Last Broadband use on Sky was 6th May.

Router also has been returned.

Could you help escalate my claim for refund please.

Much Appreciated.

[caesarome]

Your post has been escalated @pmdav so look out for the chat bubble tomorrow morning.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ABW1.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @pmdav.

[Addie15]

Update-We are closing this session with pmdav as this matter has been resolved. Thanks.