Reimburse me for loss of broadband

[Campbell091]

Hello

I wonder if you could help. I had no internet from Sky for over a month and I am still waiting for a reimbursement. 

We had no internet from 7 Nov till after 14th of Dec and I have asked for some compensation but nothing as yet. 

Please could you help me follow this up. 

please if you do not follow this up I am going to report this to the ICIS 

Kind regards

Camilla 

[Daniel0210]

@Campbell091 

You are only directing your threats at other customers.

Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.

[TimmyBGood]

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@Campbell091 wrote:

please if you do not follow this up I am going to report this to the ICIS 

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The relevant ADR scheme in the UK is the Communication and Internet Services Adjudication Scheme (CISAS) but they will only intervene after a formal complaint to the ISP has reached deadlock.

In the Republic of Ireland complaints go to the Commission for Communications Regulation (ComReg)