Discussion topic: Regarding my contract
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Message posted on 05 Dec 2024 07:52 AM
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Regarding my contract
Dear Team,
As per my contract, £48 should be deducted from my account starting December. However, I have noticed that £79 is being deducted instead. Could you kindly review this issue in your system and update me at your earliest convenience?
Thank you.
Best regards,
Rahul
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All Replies
Message posted on 05 Dec 2024 07:54 AM
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Re: Regarding my contract
@Rahul12
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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