Refund

[Lynsey811]

Hello, my daughter pays for my Sky broadband bill and she payed the Sky bill early this month at a total of £181. Sky took another full payment of £181 out of her bank now she and I want a refund. Can someone help us please 

[Daniel0210]

@Lynsey811 
The T's and C's state you should have a direct debit or continuous card payment method set up meaning you / she doesn't need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.