Refund

[Shademene]

Hello, 

my sky broadband in cancelled and was told that my billing period is 5/12/25 to 9/12/25. I was told I would automatically get refunded the difference and full payment of £46 has been taken to cover 5/12/25 until 5/01/26. This was told to me by the telephone advisor. After reading online I'm seeing some people have been waiting for over 6 weeks. Please help me sort this out sooner?

Thanks, Shade 

[caesarome]

@Shademene 

We could usually help you via here by escalating your post to Sky about this but this has not been available for a while now so you will have to contact them yourself so the number might be visible at the end of the help flow:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Daniel0210]

@Shademene 

You are correct. Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.