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Discussion topic: Refund

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Avatar for DIVYES
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This message was authored by: DIVYES

Message posted on ‎02 Dec 2025 04:16 AM

Refund

Hi I have spend £36 upfront for my phone but unfortunate it couldn't get but it's been 25 days I didn't get my refund so what can I do ?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎02 Dec 2025 04:37 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@DIVYES  Give Sky a call to request a refund.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Daniel0210

Message posted on ‎02 Dec 2025 05:02 AM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@DIVYES 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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HAPPY NEW YEAR
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