Refund

[Brandonwilson]

I paid my bill manually on 28th October and then I've just looked at my bank account and seen that you have taken another £53.50 out by direct debit which I didn't know I had set up, so I would like to get that £53.50 refunded back into my bank account as I need it for the rest of the month

[Daniel0210 · Accepted solution]

@Brandonwilson 

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Your two other threads asking the same have been removed.