Refund

[Roisin55555]

Hi my bill was paid twice and I'm looking to get a refund, I had recently set up a new direct debit mandate and didn't think it was set up, so I went in a paid mt bill direct online and now I see another payment has been taken from my bank account, I need this money refunded back to my bank ASAP 

[Daniel0210]

@Roisin55555 
Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. 

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[Roisin55555]

Hi Danielle 

Yes please I need to get it refunded back to my bank account as it's bill money, any help with this I would really appreciate it 

[Daniel0210]

@Roisin55555 

As previous post, is it now showing as a credit on your Sky account?

[Roisin55555]

Sorry yes it's snowing as credit in my account 

[Daniel0210]

@Roisin55555 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Roisin55555]

Perfect thank you for your help

[Tom-W19]

Thanks for escalating. We've sent an invite to @Roisin55555.