Refund

[Karen205]

Received an email saying I will be credited this month as installation was late . But I have still been charged 

[Mark39]

It may have been too late to use the credit to reduce this month's bill. If so it will be used against your next bill. Check your future bills

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147