14 Jan 2025 09:27 AM
14 Jan 2025 09:45 AM
Posted by a Superuser, not a Sky employee. Find out moreDo you see a credit on your account as it is this that can be refunded.
14 Jan 2025 09:52 AM
I can't see where on my account it would show a credit?
14 Jan 2025 09:54 AM - last edited: 14 Jan 2025 09:54 AM
Posted by a Superuser, not a Sky employee. Find out moreIt should be on your bill, either the latest one or the next one.
Are you saying you have been charged for not returning this equipment ?
14 Jan 2025 09:55 AM
Ah ok, then yes there is a credit.
14 Jan 2025 09:58 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
14 Jan 2025 10:37 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent Hol79 an invite to chat.
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