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Discussion topic: Been over charged due to Netflix and sky cinema

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This message was authored by Singh12 This message was authored by: Singh12

Been over charged due to Netflix and sky cinema

I have been charged for Netflix and sky cinema because sky said i didn't cancel them before 2 months but for 2 months was free but I did cancel before couples of day of 2 months and I have been dragged out with different peoples over the phone some said we have to listen to our voice chat and which they did and I was right but still they didn't care one of lady from there called Ipshi I'm waiting a call back from her
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This message was authored by Mark39 This message was authored by: Mark39

Re: Been over charged due to Netflix and sky cinema

Posted by a Superuser, not a Sky employee. Find out more

@Singh12 wrote:
...one of lady from there called Ipshi I'm waiting a call back from her

As it's already in hand with Sky, best to wait to see what they say.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Been over charged due to Netflix and sky cinema

Posted by a Superuser, not a Sky employee. Find out more

You have to give 31 days notice to cancel.

 

So if you have 2 months free then you have to cancel at the end of the first month.

I am just another Sky customer and my views are my own
Singh12
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This message was authored by Singh12 This message was authored by: Singh12

Re: Been over charged due to Netflix and sky cinema

They never told me to cancel 31 days before anything even though I didn't want the Netflix and sky cinema but the sales guy pushed me for it 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Been over charged due to Netflix and sky cinema

Posted by a Superuser, not a Sky employee. Find out more

Just pointing out the underlying T&C's you had previously agreed.  Technically, you haven't been 'overcharged' but of course you can pursue a complaint etc. with Sky.  (As other customers here we cannot help other than point out the terms)

I am just another Sky customer and my views are my own
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