Refund

[Filicia]

Hi it seems like I've over paid on my account and would like a refund please

[twilight+princess]

We're just fellow customers here so you'll need to phone Sky (150 from a Sky landline or mobile) and request a refund or leave it & the overpayment will go towards next months bill.

[Daniel0210]

@Filicia 
Have you made an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[tracyhutchinson]

I got told I was getting a refund because I paid two payments this month I asked on Thursday in nothing been refunded yet so rang again in got told it would be in Monday in still not received it yet 

[Daniel0210]

@tracyhutchinson 

This kind of refund normally takes 3-5 working days, so on that basis today is day 2 (Friday 19th and Monday 22nd). 

[tracyhutchinson]

Ok thank you