Refund

[Joseylicious]

Dear Sky, I hope this message finds you well. I would like to file a complaint regarding a refund of £77.16 that I was supposed to receive last week after speaking to one of your Sky colleagues on 03/02/24. Unfortunately, I have not yet received my refund, which is unfair to me. I paid £20 in advance for a TV box, which I cancelled on 14/02/23. I called again on 16/01/24, but it wasn't confirmed in the system. I called once more on 25/01/24, and finally, one of your colleagues confirmed the cancellation. Today, on 13/02/24, I called and was informed that Sky refunded me £20, but upon checking with my bank, there was no refund from Sky. Why are you refusing to issue my refund? I am very unsatisfied because I was reassured by one of your colleagues on 03/02/24 that Sky would refund me within 5 working days. Unsatisfied customer

[MarkGoldsmith]

@Joseylicious This is a public forum of other Sky customers and not Sky customer services.

You may be best served raising an official complaint with Sky. Full details on the process can be found here: https://www.sky.com/help/articles/how-to-make-a-complaint

[caesarome · Accepted solution]

@Joseylicious 

Does anything appear on your bill, either the next one or the one after that for credit ?

[Joseylicious]

"I apologize for this message as it is my first time joining this conversation. I have emailed Sky to address my issue. Thank you for the advice."

[caesarome]

No need to apologise as we might be able to help you via here as Sky doesn't use email as a way we can contact them so as per my question do you see a credit on either of your next two bills here:

https://www.sky.com/manage/bill/

[Joseylicious]

Thanks 🙏

[MarkGoldsmith]

@Joseylicious have you seen @caesarome 's question in the previous posts?

Depending on the answer the community here may be able to assist.