Refund

[Jennifer85]

Hi there,

I have left sky few months ago and I have been charged until today. Can you please issue a refund asap?

thanks 

[Daniel0210]

@Jennifer85 
In case you’re not aware this is a forum where Sky customers try to help other customers. You aren’t talking to Sky Customer Services here.

What services did you have?

How did you cancel?

Did you receive an email from Sky confirming cancellation? 

[Jennifer85]

@Daniel0210

Hi Daniel,

thanks for your feedback, I have been trying to contact someone on live chat and i was told to get help here. 

I had broadband only. I did receive the email confirmationa and all the process was via phone.

Thanks 

[Daniel0210]

@Jennifer85 

So just to clarify, you cancelled Broadband (your only Sky subscription) months ago, Sky sent you confirmation of cancelling, and you're still being charged? 

[Jennifer85]

@Daniel0210 Correct!

[Daniel0210]

@Jennifer85 

Sorry, I forgot to ask if any amount on your account is displaying as a credit? 

[Jennifer85]

No, @Daniel0210  all debited to my account.

Thanks

[Daniel0210 · Accepted solution]

@Jennifer85 

I think you'll have to call Sky and explain the issue. It does seem that the subscription was not cancelled or not cancelled correctly anyway. If you can give them the exact date you originally called to cancel the agent should be able to listen in to that call (provided it was in the last 6 months). 

[Twot]

My account with sky ended in sep 23. 

Sky owe me £53 . I havnt received any refund.

They informed me they would refund my money, but they havnt.

I have to send equipment back.

Does anyone know if i wont get my refund until i have returned my sky equipment. 

Any help greatly appreciated 

Ty michelle  crockett.

[Mark39]

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@Twot wrote:

Does anyone know if i wont get my refund until i have returned my sky equipment. 

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I don't think that has an impact on the processing of a refund, but you'll be charged an additional non-return fee for the equipment if you don't return it to Sky promptly.

[caesarome]

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@Twot wrote:

Sky owe me £53 . I havnt received any refund.

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Did you give notice to cancel your Sky services and if so does this £53 appear on your account as a credit ?