Discussion topic: Payment holiday request

This message was authored by: AquaGem1980 · ‎10 Oct 2023

Hello. Is someone able to escalate my concern please as I have telephoned Sky 3 times this week so far regarding my account and billing and no one can seem to help me. I get passed through to various teams and then put on hold for upwards of 40 minutes each time. I just want to request a payment holiday please. Many thanks

This message was authored by: GD1 · ‎10 Oct 2023

@AquaGem1980 Sky only offer payment holidays on Mobile or Glass TV's bought under credit agreements.

They don't offer them for anything else.

https://www.sky.com/help/articles/sky-payment-holiday

You'll need to call I'm afraid.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: AquaGem1980 · ‎10 Oct 2023

Hi - yes its for Sky mobile. Do you know which department I need - none of the agents I spoke to this week seem to know who I need to speak to. They put me through to a department and they say it's not them so transfer me elsewhere and so on. Thank you

This message was authored by: caesarome · ‎10 Oct 2023

If you click the link posted by @GD1 go to the bottom, wait a few seconds and more options will load so select "No, I still need help" then "Get in touch" then "Call Us" you should see an 03 number to use that perhaps you will have more luck with.

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This message was authored by: Daniel0210 · ‎10 Oct 2023

@AquaGem1980

In case you haven't previously seen it, this link explains Sky payment holidays

https://www.sky.com/help/articles/sky-payment-holiday

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Payment holiday request

Payment holiday request

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