Refund

[Tipel]

Hello , 

i would like to ask if i can get refund of £25 as i pay to much into my account . 
Can that refund be done ASAP please ? 

[Daniel0210]

@Tipel 

Have you made a manual payment when you have an automatic payment set up? Sounds like it. If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will be used to pay your next bill so on that bill date no money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.

[Tipel]

Yes you right . But for right now i would like the amount overpayment to be refunded . 
Can that happen with immediately transfer or how need to wait for it ? 

[Daniel0210]

@Tipel 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

They can hopefully refund you in 3-5 banking days. 

[Tom-W19]

Thanks for escalating. We've sent an invite to Tipel.

[Mark39]

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@Tipel wrote:

Can that happen with immediately transfer or how need to wait for it ? 

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3-5 working days.

[Addie15]

Update-We are closing this chat session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.