Refund

[Refund3]

I only had £54 in my bank for food and electricity but after agreeing with sky to take the payment on the 18th they didn't they have just taken it all of my money and now I'm over drawn so I need a refund until the 26th

[Daniel0210]

@Refund3 

You were poorly advised or misunderstood. Sky have taken full payment for what they were owed and the funds were available. Sky won't refund this. 

The following process applies to everyone …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Stephen+Mourton]

@Refund3   I am sorry to hear of your difficult circumstances but this forum is a discussion between Sky customers like yourself and not Sky itself.  You would need to ring Sky direct to discuss this with them I'm afraid. 

[caesarome]

@Refund3 

Sky will not refund you as the bill appears to have been taken on the correct billing date so if you were told otherwise tjen

you were badly advised.