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Discussion topic: Refund

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This message was authored by Helenw2 This message was authored by: Helenw2

Refund

I am due a refund  I cancelled sky in December 2024 how long before I get refund. Thanks 


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Helenw2
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This message was authored by Helenw2 This message was authored by: Helenw2 Answer

Re: Refund

My payment is still active with my bank 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Helenw2 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Helenw2
Topic Author
This message was authored by Helenw2 This message was authored by: Helenw2 Answer

Re: Refund

My payment is still active with my bank 

This message was authored by caesarome This message was authored by: caesarome

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Helenw2 

Do you see a credit on your account ?

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Helenw2
Topic Author
This message was authored by Helenw2 This message was authored by: Helenw2

Re: Refund

Yes there is credit on my account 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Helenw2 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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