Refund

[Ali62]

I recently have left sky to join EE. Sky has taken money from my account & now having to wait until the 25th August 2024 for a refund, when previously being told it would be 3 to 5 working days? Why should I have to wait this long when sky are quick to take it 

[Daniel0210]

@Ali62 
Refunds can normally take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[Ali62]

Yes that is what I wanting to do ...I don't think waiting 30 days for a refund is acceptable. How do I get onto teams through here

[Daniel0210]

@Ali62 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Ali62 

Now escalated. 

[Ali62]

Okay thank you Daniel 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Ali62 to chat.