Refund of bill credit

[Bob-NX300]

Hi, Following cancellation of my account, my September bill shows a credit due for the cancellation of Broadband and Talk packages. How do I request this refund please?

[caesarome]

@Bob-NX300 

When was your last day with Sky ?

[Bob-NX300]

Hello, Last date of services was 31st July, however as Broadband & Talk is paid in advance I paid for August as well. So September bill is now showing a credit for cancellation from 1st August.

[Bob-NX300]

@caesarome 

31st July was last date of services.

[caesarome]

@Bob-NX300 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to Bob-NX300.

[Bob-NX300]

@caesarome   Just to say thank you for your help in this matter. Have been in contact with them through the link and resolved the issue.