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Discussion topic: Refund not received

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This message was authored by Nicolejuno This message was authored by: Nicolejuno

Refund not received

I have a credit of about £50 to be sent to me after cancelling and returning my sky box. I had an email on the 13th may to say it will be in my bank account in 3-5 days and did not arrive, i called and got the same thing on the phone saying they will send it and it will be 3-5 days 

it didnt arrive so i called yet again and got the same thing telling me there was a technical fault and it would be sent. Yet again 5 days later and i have still not got my money. I do not want to have to call weekly to be ran around and told i will get it when its just a lie. Ive wasted so much time on this calling 3 times already. 

I checked the bank details and they said its correct so please can anyone help with how I get this money back?! 

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This message was authored by caesarome This message was authored by: caesarome

Re: Refund not received

Posted by a Superuser, not a Sky employee. Find out more

@Nicolejuno 

Does this £50 credit still appear on your account ?

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Nicolejuno
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This message was authored by Nicolejuno This message was authored by: Nicolejuno

Re: Refund not received

No It says it was refunded on the 13th of May, which I haven't received 

This message was authored by caesarome This message was authored by: caesarome

Re: Refund not received

Posted by a Superuser, not a Sky employee. Find out more

I think you will need to call Sky again and explain to them that it hasn't appeared in your account yet but that the credit is no longer showing on your account.

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