Refund not received after cancellation

[SKeshav]

I have set up Sky broadband cancellation as of 16th July. Posted the equipment via the return package from Sky as of 15th Aug 2024. The tracking information says it was delivered to Sky as of 19th Aug but I am receiving emails from Sky saying they haven't received the package yet and refund is also on hold.

 

[caesarome]

@SKeshav 

Have you been charged for previously not returning this equipment ?

[SKeshav]

@caesarome no, I am waiting for the refund confirmation and moreover I am receiving conflicting emails like the device  is with sky courier and the today another email they haven't received the return.

[SKeshav]

@caesarome @By the way Sky needs to return my 14 days broadband amount and also the device cost also that was the deposit amount

[caesarome]

Do you see any credits on your account regarding the refund ?

[SKeshav]

@caesarome , no I don't see any credit in the account. Moreover I would prefer refund on original account as I have fully cancelled my Sky subscription while moving home

[caesarome]

---

@SKeshav wrote:

Posted the equipment via the return package from Sky as of 15th Aug 2024. The tracking information says it was delivered to Sky as of 19th Aug but I am receiving emails from Sky saying they haven't received the package yet

---

@SKeshav 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @SKeshav an invite to chat.

[PMcC]

I cancelled my Sky Broadband and talk 31 Jan.  ( I have a Sky statement that acknowledges the cancellation with a  balance of @€17.49 . I brought back the equipment to a Sky retail outlet retail and I was told in  that Sky were slow in acknowledging returns.  In the meantime I have just discovered tghat Sky has continued to take  a monthly payment. I cannot figure a way to have a person to person discussion to resolve this. Seven months payment for a service I am not signed up for or am getting! I would really appreciate advice on how to make contact with them. Thank you.

[Daniel0210]

@PMcC 

You need to contact Sky Ireland after the weekend. Their Customer Services are not available at weekends.

You can call Sky Ireland free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.