0

Discussion topic: Refund issue

Reply
Avatar for AdrianRotherham
Level 1 icon
What's this?
This message was authored by: AdrianRotherham

Message posted on ‎27 Jan 2026 01:14 PM

Refund issue

To cut a long story short a sky complaint agent has applied a credit pon my account that I am not due. It seems the agent has totally misunderstood my complaint and duplicated a previous agents actions. 

Report post
Post 1 of 4
214 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎27 Jan 2026 01:15 PM

Re: Refund issue

Posted by a Superuser, not a Sky employee. Find out more

@AdrianRotherham 

Ate you asking if the credit can be refunded ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 4
212 Views
0 Likes
Reply
Avatar for AdrianRotherham
Level 1 icon
What's this?
Topic Author
This message was authored by: AdrianRotherham

Message posted on ‎27 Jan 2026 01:21 PM

Re: Refund issue

I will be contacting sky regarding an adjustment but I've been with them for over twenty years and the customer experience I have had recently is worst ever.

Report post
Post 3 of 4
201 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎27 Jan 2026 01:35 PM

Re: Refund issue

Posted by a Superuser, not a Sky employee. Find out more

Your posts are really not clear.

 

You put in a complaint ?

Sky have applied a credit but will not refund it to you ?

 

Is this correct ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 4
191 Views
0 Likes
Reply
Reply