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Discussion topic: Refund issue

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This message was authored by: AdrianRotherham

Message posted on ‎27 Jan 2026 01:14 PM

Refund issue

To cut a long story short a sky complaint agent has applied a credit pon my account that I am not due. It seems the agent has totally misunderstood my complaint and duplicated a previous agents actions. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎27 Jan 2026 01:15 PM

Re: Refund issue

Posted by a Superuser, not a Sky employee. Find out more

@AdrianRotherham 

Ate you asking if the credit can be refunded ?

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This message was authored by: AdrianRotherham

Message posted on ‎27 Jan 2026 01:21 PM

Re: Refund issue

I will be contacting sky regarding an adjustment but I've been with them for over twenty years and the customer experience I have had recently is worst ever.

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This message was authored by: caesarome

Message posted on ‎27 Jan 2026 01:35 PM

Re: Refund issue

Posted by a Superuser, not a Sky employee. Find out more

Your posts are really not clear.

 

You put in a complaint ?

Sky have applied a credit but will not refund it to you ?

 

Is this correct ?

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