Refund from sky broadband

[Westy70]

We cancelled our Broadband with Sky and are owed a refund. Our Direct debit is still open but they haven't paid the money in yet. This was 3 months ago. Can anybody advise me of the best way to get this back. 

Thank you 

[caesarome]

@Westy70 

To speed this up all you can do is to call Sky.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.