Refund from compensation

[Suzannne]

I got an email about a refund from compensation and was wondering would it go the bank account I used my last bill payment to? And how long would it take?

[MightyQuinn]

Hi @Suzannne   Compensation for what? It usually goes as credit on future payments, and not into your bank account.

[Suzannne]

As my account is shutting down it's been credited to my bank account for my WiFi no getting connected for over 3 months 

[caesarome]

@Suzannne 

If you are leaving Sky then as this will be a credit on your account it can then be refunded to you. For the time being you will have to find a way to contact them about this as the usual way we can get you help via here is not currently available.

[Suzannne]

Yeah I got an email to say it will be refunded to my bank in next 3 to 5 days but will it go to the bank that was last used for a payment? Or DD

[caesarome]

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@Suzannne wrote:

but will it go to the bank that was last used for a payment? Or DD

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It will do as it will got to your bank account that the direct debit was set up to be taken from.