Refund from closed broadband account.

[KG13x]

My mistake with the deadline, cancelled on the 22nd November. Usual payment deadline is 18th of the month.

[caesarome]

@KG13x 

Then the bill would have been created around 4th November so when you were still with Sky.

[KG13x]

Alright, so the bill was created on the 4th November and collected on 18th December?

[Daniel0210]

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@KG13x wrote:

My mistake with the deadline, cancelled on the 22nd November. Usual payment deadline is 18th of the month.

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@KG13x 

So your 14 day notice period ended on 6 December. Your December bill was generated on 4 December when you were still a customer which is why it was taken. You should eventually be reimbursed for the period 7 December to 18 December. 

[caesarome]

@KG13x 

Ignore my previous post the bill would have been created around 4th December so while you were still a customer.

[Michelle275]

Many thanks Daniel, I will try contacting Sky, BR Michelle