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Discussion topic: My address is wrong

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This message was authored by: EM4566049372616

My address is wrong

When I set up my account I searched for my address by postcode, and the right address came up. However, it is now showing inccorectly on my account. There is a line missing and it looks as though it's a property nearby (even though the post code is correct). I was meant to have my fibre broadband installed today and the engineer went to the other property. I can't find a way to update my address myself and it's incredibly frustrating, considering I didn't input it incorrectly in the first place.
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This message was authored by: GD1

Re: My address is wrong

Posted by a Superuser, not a Sky employee. Find out more

@EM4566049372616  You will need to call Sky, these are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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