Refund from broadband credit

[Jen118]

Hi I cancelled sky broadband at end of April I was out of contract and my account is in credit i still haven't received any payment tho.

[caesarome]

@Jen118 

Is your payment method still active on your Sky account ?

[Jen118]

Yes as I'm still with sky mobile

[caesarome]

@Jen118 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jen118]

Perfect thank you

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jen118 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.