Refund for payment from cancellation

[RoseeG]

I contacted sky 14 days ago for a refund for a credit on my account. I was told by the representative that the refund had been requested and to wait 7 to 10 working days. This was yesterday and the refund has still not been received. I have returned all equipment so I'm not sure why they are keeping my money.

[caesarome]

@RoseeG 

Does your account still show the credit on your account ?

[Daniel0210]

@RoseeG 

How long ago was your late day of connection? Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

[RoseeG]

Yes it does, and says it will be used as payment towards my next bill, which will never happen as I am not longer with Sky

[RoseeG]

2nd of May was the date I gave notice. My connection was cut off 2nd June

[Daniel0210]

@RoseeG 

Is the payment method still active?